Meeting Type: BCC Regular Meeting
Meeting Date: 2/18/2025
Item Status: New
From: Brian Peacock, CIS Director
Submitted by: Susan Marino, CIS Business Manager
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ITEM TITLE
Title
Citibot - Price Quotation with Carahsoft Technology Corp. for Communication Technology
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STAFF RECOMMENDATION
Recommendation
Take the following actions:
1) Approve and authorize the Chairman to execute the Price Quotation with Carahsoft Technology Corp.; and
2) Approve and authorize the Purchasing Director to issue a Purchase Order to Carahsoft Technology Corp. in the amount not to exceed $13,667.00 for the Citibot subscription which is being purchased via the OMNIA Partners Public Sector national purchasing cooperative.
The Price Quotation shall be effective immediately upon the same date as its full execution.
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BACKGROUND INFORMATION
Background: Citibot will replace the TextMyGov application that is currently in use. The Citibot Communication Platform provides AI-based chat solutions for residents and their governments for efficient and timely communication. Using text messaging (SMS) and web chat technology, the Citibot Communication Platform automates customer service and increases citizen engagement building relationships of trust between Baldwin County and its residents.
Previous Commission action/date: N/A
FINANCIAL IMPACT
Total cost of recommendation: $13,667
Budget line item(s) to be used: 10051103.52351 Computer Support Services
If this is not a budgeted expenditure, does the recommendation create a need for funding? N/A
LEGAL IMPACT
Is legal review necessary for this staff recommendation and related documents?
N/A
Reviewed/approved by: N/A
Additional comments: N/A
ADVERTISING REQUIREMENTS
Is advertising required for this recommendation? N/A
If the proof of publication affidavit is not attached, list the reason: N/A
FOLLOW UP IMPLEMENTATION
For time-sensitive follow up, select deadline date for follow up: N/A.
Individual(s) responsible for follow up: Administration / CIS / Purchasing
Action required (list contact persons/addresses if documents are to be mailed or emailed):
Admin Staff - prepare correspondence and email with Quote to:
Eric Wiles - eric.wiles@carahsoft.com
cc: Brian Peacock, Susan Marino, Wanda Gautney
CIS Staff - work with Carahsoft on implementation
Additional instructions/notes: Per Susan Marino, there will be no agreement forthcoming to upload.