Meeting Type: BCC Regular Meeting
Meeting Date: 6/2/2026
Item Status: New
From: Anthony E. Lowery, Baldwin County Sheriff
Submitted by: Jessica Parker, BCSO Budget Support Specialist
______________________________________________________________________
ITEM TITLE
Title
Sheriff’s Office - Amended and Restated Customer Services Agreement with Utility Associates, Inc. for Equipment, Software, and Services
End
STAFF RECOMMENDATION
Recommendation
Take the following actions:
1) Approve the Sales Quote from Utility Associates, Inc. (UA) in the amount of $1,375,000.00 to renew various software services and equipment upgrades for BodyWorn Cameras and Rocket IoT Vehicle Video and Communications Systems for the Baldwin County Sheriff’s Office; and
2) Approve the Amended and Restated Customer Services Agreement between the Baldwin County Commission (Baldwin County Sheriff’s Office), and UA for equipment, software, and services in the amount of $1,375,000.00 which include BodyWorn cameras, holster sensors, BodyWorn uniform, Rocket IoT communications router and AVail web services for the Baldwin County Sheriff’s Office.
This Agreement will commence August 1, 2026, and expire July 31, 2029. The Agreement can be terminated with a ninety (90) day written notice by either party.
End
BACKGROUND INFORMATION
Background: The amended agreement will refresh 177 body cameras, update the Rocket systems and provide 100 new car antennas. Since January 2013, the Baldwin County Sheriff’s Office has been supported by UA, a sole source provider, with in-car audio and video capabilities. Rocket IoT provides a front camera and rear camera with audio and provides internet for the Mobile Data Terminal plus WIFI access for on-screen applications.
UA’s back office provides cloud video storage along with GPS tracking with reporting applications. The company also provides Body Worn uniform cameras which integrate into a deputy’s uniform for real time audio/video capabilities.
UA also provides Webinar training, technical support and RMA support for equipment needing repair. They provide the most up to date equipment and software at their disposal. CAD integration is provided through the Sheriff’s Office computer system for additional tracking, unit(s) monitoring, and automates recording and videos.
The AVail system which is provided by UA provides the Sheriff’s Office with evidence management, fleet management and information transfer as base for reporting and information sharing.
Previous Commission action/date: November 1, 2022 - Approved Sales Quote and the Client Service Agreement.
FINANCIAL IMPACT
Total cost of recommendation: $1,375,000.00
Budget line item(s) to be used: 10052100.51500 - Contract Services
If this is not a budgeted expenditure, does the recommendation create a need for funding? There are funds in the current fiscal year budget for the first payment of $458,333.34 that will be due on August 1, 2026.
The payment for the second year of $458,333.33 will be included in the Fiscal Year 26-27 request submitted by the Baldwin County Sheriff’s Office. It will be included in the line item 51500 for cost center 52100.
The payment for the third year of $458,333.33 will be included in the Fiscal Year 27-28 Sheriff’s Office budget under line item 51500 for cost center 52100.
LEGAL IMPACT
Is legal review necessary for this staff recommendation and related documents?
Yes
Reviewed/approved by: Brad Hicks approved per Ellen Williams 5.21.26 jp
Additional comments: N/A
ADVERTISING REQUIREMENTS
Is advertising required for this recommendation? N/A
If the proof of publication affidavit is not attached, list the reason: N/A
FOLLOW UP IMPLEMENTATION
For time-sensitive follow up, select deadline date for follow up: N/A
Individual(s) responsible for follow up: Administration and Finance & Accounting
Action required (list contact persons/addresses if documents are to be mailed or emailed): Administration to prepare correspondence and mail a copy of the agreement to:
Utility Associates, Inc
ATTN: Mr. Mark J. Nark, President & CEO
575 Morosgo Drive NE, Suite 1000E
Atlanta, Georgia 30324
cc: Sheriff Anthony E. Lowery
Kim Kelly
Tara Hazelbaker
Aislinn Stone
Dana Lambert
Jessica Parker
James McGuff
Additional instructions/notes: Admin - Upload to Contracts