Meeting Type: BCC Regular Meeting
Meeting Date: 6/24/2025
Item Status: New
From: Shannon Spivey, Customer Relationship Manager
Deidra Hanak, Personnel Director
Submitted by: Bo Bonner, Assistant Personnel Director
______________________________________________________________________
ITEM TITLE
Title
Citizen Service Center - Position and Personnel Changes
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STAFF RECOMMENDATION
Recommendation
Take the following actions:
1) Reclassify the Customer Service Representative I position (#146) grade 306 ($17.01 - $27.87 per hour) to a Customer Service Representative II position at a grade 309 ($19.17 - $31.41 per hour); and
2) Approve the promotion of Wendy Bryant-Sellers from Customer Service Representative I position (#146) grade 306 ($17.61 per hour / $36,628.80 annually) to Customer Service Representative II position at a grade 309 ($19.17 per hour / $39,873.60 annually); and
3) Approve the updated organizational chart for the Citizen Service Center. These actions shall be effective no sooner than June 30, 2025.
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BACKGROUND INFORMATION
Background: The Customer Service Representative reclassification is due to employee meeting the promotional criteria of the position. The Customer Relationship Manager respectfully requests that the above recommendations are approved.
Previous Commission action/date: N/A
FINANCIAL IMPACT
Total cost of recommendation: $39,873.60 annually - budgeted
Budget line item(s) to be used: 10051130.51130 - Salaries and Wages
If this is not a budgeted expenditure, does the recommendation create a need for funding? N/A
LEGAL IMPACT
Is legal review necessary for this staff recommendation and related documents?
N/A
Reviewed/approved by: N/A
Additional comments: N/A
ADVERTISING REQUIREMENTS
Is advertising required for this recommendation? N/A
If the proof of publication affidavit is not attached, list the reason: N/A
FOLLOW UP IMPLEMENTATION
For time-sensitive follow up, select deadline date for follow up: N/A
Individual(s) responsible for follow up: Personnel - Implement Changes
Action required (list contact persons/addresses if documents are to be mailed or emailed): N/A
Additional instructions/notes: N/A