Meeting Type: BCC Regular Meeting
Meeting Date: 2/4/2020
Item Status: New
From: Wayne Dyess, County Administrator
Deidra Hanak, Personnel Director
Submitted by: Deidra Hanak, Personnel Director
______________________________________________________________________
ITEM TITLE
Title
County Administration - Restructure of Citizen Service Center Department
Body
STAFF RECOMMENDATION
Recommendation
Take the following actions:
1) Move the Citizen Service Center from reporting to the CIS Director to reporting to the County Administrator; and
2) Approve the updated organizational charts for the Citizen Service Center and CIS Department; and
3) Approve the updated position descriptions for the Customer Relationship Manager, Customer Service Representative I, Customer Service Representative II, and Knowledgebase and Multi-Media Coordinator.
End
BACKGROUND INFORMATION
Previous Commission action/date: N/A
Background: In a strategic realignment for communication for the County, the County Administrator respectfully requests that the above recommendations are approved.
The CIS Director and the County Administrator agree that the funding/budget for Fiscal Year 2020 should remain the same at this time. The budget can be restructured Fiscal Year 2021 going forward.
FINANCIAL IMPACT
Total cost of recommendation: N/A
Budget line item(s) to be used: N/A
If this is not a budgeted expenditure, does the recommendation create a need for funding? N/A
LEGAL IMPACT
Is legal review necessary for this staff recommendation and related documents?
N/A
Reviewed/approved by: N/A
Additional comments: N/A
ADVERTISING REQUIREMENTS
Is advertising required for this recommendation? N/A
If the proof of publication affidavit is not attached, list the reason: N/A
FOLLOW UP IMPLEMENTATION
For time-sensitive follow up, select deadline date for follow up: N/A
Individual(s) responsible for follow up: Personnel
Action required (list contact persons/addresses if documents are to be mailed or emailed): N/A
Additional instructions/notes: N/A